FAQs
Shipping information
We ship worldwide!
If you have any special request, don't hesitate to contact us.
We aim to process all orders within 1-5 business days.
All items will be shipped from the United Kingdom by standard unless upgraded to tracked and signed shipment.
We use different shipping companies to ensure the quickest, safest and most affordable shipping method. Some Shipping companies we use: Royal Mail, DPD and DHL Express (for most orders outside Europe).
Please contact us at joyousluxurious.com if you need any additional advise about Express delivery.
Shipping Rates & Free shipping
Shipping to The United Kingdom
|
Signed & Tracked |
£4.99 |
|
Orders over £49 |
Free |
Shipping to Europe
|
Shopping cart amount |
Shipping rate |
|
Signed & Tracked |
£6.99 |
|
Orders over £70 |
Free |
Shipping to United State & Canada
|
Shopping cart amount |
Shipping rate |
|
Signed & Tracked |
£6.99 |
|
Orders over £70 |
Free |
Shipping to Australia
|
Shopping cart amount |
Shipping rate |
|
Signed & Tracked |
£6.99 |
|
Orders over £85 |
Free |
Once Joyous Luxurious has shipped the order, it is now the responsibility of Royal Mail or other service to insure the item is delivered. Joyous Luxurious has no control over the Postal Service and its deliveries or delays in delivery.
Estimated transit times
UK Delivery: 1 - 5 days
Europe Delivery: 4 - 10 business days
United States & Canada: 4 - 10 business days
Australia: 4 - 10 business days
Rest of world: 10 -17 business days
Total delivery time = Transit time excluding the weekends or public holidays
We will do our best to meet these shipping estimates, but can't guarantee them. As they are dependent on the shipping carrier and local condition
Q: My order says it was delivered by Royal Mail but I did not receive it.
A: Once the item has shipped from the warehouse, Joyous Luxurious has completed the responsibility of fulfilling and shipping the order. You can verify that Joyous Luxurious has indeed shipped the order by logging onto the Royal Mail website with your tracking number of applicable and checking the tracking history.
If your item was marked “delivered” but you did not receive it, in many cases the carrier has mistakenly marked the package as delivered and will deliver within 5-7 business days. We advise taking your tracking number if applicable to your local postal office for an accurate status of the shipment.
If your order was a Priority Mail shipment it is insured up to £50. You may submit a claim through Royal Mail or other carrier. Likewise, if your order total was over £100 pounds, it was also insured and can be claimed at your nearest postal office.
Joyous Luxurious cannot be held responsible for the shipping carrier’s responsibility to deliver packages and will not issue refunds on the behalf of Royal Mail or selected shipping carrier. If this has occurred, we do sincerely apologise on their behalf.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.
Please note that during the current Corona crisis, Transit times can sometimes be delayed
Thank you very much for your understanding